Effective Date: July 22, 2026
Last Updated: July 22, 2026
At Tiles and Cabinets (https://www.tilesandcabinets.com), we strive to ensure complete satisfaction with your purchase. Because building materials, cabinetry, flooring, and landscaping supplies are heavy, bulk-shipped, and fragile, our policies are designed to account for freight shipping logistics and payment handling fees.
Please review the policy below prior to placing your order or initiating a return.
1. Standard Return Window & Terms
- Return Window: You may request a return for eligible products within 30 calendar days of delivery.
- Return Authorization: All returns require prior approval. You must obtain a Return Merchandise Authorization (RMA) number from our support team before shipping items back. Returns sent without an RMA will be refused.
- Restocking Fee: All approved returns are subject to a 25% restocking fee to cover warehouse inspection, handling, and repackaging costs.
- Shipping Costs: Outbound original shipping charges are non-refundable. The customer is responsible for all return freight/shipping arrangements and costs.
2. Eligibility & Non-Returnable Items
To be eligible for a return, items must be in their original, unopened, undamaged packaging and in resalable condition.
Non-Returnable Items Include:
- Installed or Altered Products: Once tile, hardwood, flooring, or landscaping materials are installed, cut, or altered in any way, they cannot be returned or refunded. Installation constitutes full acceptance of the product.
- Assembled Cabinets: Assembled, modified, or custom-built cabinets are non-returnable. Only unopened, Ready-To-Assemble (RTA) cabinets in original flat-pack boxes are eligible.
- Partial/Opened Boxes: Tile, stone, and hardwood flooring can only be returned in full, unopened, original boxes. We do not accept partial box returns.
- Custom Orders & Clearance: Custom-cut items, special orders, clearance items, and sample swatches are strictly Final Sale.
- Product Samples: All sample orders (swatches, tile cuts, cabinet color chips, etc.) are strictly Final Sale and cannot be returned for a refund or store credit.
3. Order Cancellations & Refunds
A. Cancellations Prior to Shipment
You may cancel a standard order for a full refund anytime before it leaves our warehouse or manufacturing facility. Custom or assembled cabinet orders cannot be canceled once production/assembly has begun.
B. In-Transit Cancellations (Shipped, but Not Yet Delivered)
If you request to cancel an order after it has shipped but while it is still in transit with the freight carrier, it will be treated as a return:
- Two-Way Freight Charges: You will be responsible for all freight charges incurred—both the outbound shipping to your location and the return freight back to our warehouse.
- Variable Carrier Costs: Total shipping fees will depend on the carrier used and how far the order has traveled before the intercept/cancellation request was issued.
- Restocking Fee: Standard restocking fees may also apply.
C. Payment Processing Fee Deductions
Credit card processors charge non-refundable processing fees when payments are captured. To cover these non-reimbursable costs:
- Credit Card Purchases: A 3% processing fee (calculated based on the total order amount) will be deducted from your final refund total on all canceled or returned orders paid via credit card.
- Check or Wire Transfer Purchases: Orders paid via check or wire transfer will not incur the 3% merchant processing fee; only any applicable incoming wire transfer fees assessed by the banking institution will be deducted from the refund.
4. Freight Delivery, Inspection & Damage Claims
Due to the heavy and fragile nature of tile, stone, and freight shipments, minor transit damage can happen. Please follow these inspection rules upon receiving your delivery:
A. The “Acceptable Transit Breakage” Rule (Tile & Stone)
Up to 3% to 5% breakage is considered normal and acceptable in the building materials industry during freight transit. These broken pieces are meant to be used by your installer for perimeter cuts, corner fits, and edge pieces.
B. Delivery Receipt & Inspection (Bill of Lading)
- Inspect Upon Arrival: You or an authorized adult must be present at delivery to inspect the pallet(s) and boxes.
- Note Damage on the Delivery Receipt: If you notice visible damage to boxes, torn shrink wrap, or broken items, you MUST write “Damaged Material” on the driver’s Bill of Lading (BOL) before signing.
- Hidden / Concealed Damage: If you discover concealed damage after unpacking, notify us within 3 business days of delivery.
C. Submitting a Damage Claim
If transit damage exceeds 5% of your tile order, or if cabinets/flooring arrive visibly damaged, contact us immediately at [insert your support email] with:
- Your Order Number.
- Clear photos of damaged products, original packaging, and freight shipping label.
- A copy of the signed Bill of Lading (if damage was visible at delivery).
Once verified, we will arrange for replacement parts/materials or issue a pro-rated credit for damaged items exceeding the acceptable limit.
5. Summary of Refund Calculations
When a refund is issued, your total credit will be calculated as follows:
Refund = Order Total – Restocking Fee (25%) – Outbound & Return Freight Fees – Processing Fee (3% or Wire Fee)
6. Contact Us for Return Inquiries
To request an RMA, file a freight claim, or ask questions about our returns process, please contact us:
- Email: support@tilesandcabinets.com
- Phone: 1-877-444-0388
7. Changes to This Policy
We reserve the right to modify or update this Returns & Refund Policy at any time to reflect changes in our logistics practices, legal requirements, or operational needs. Any updates will be posted directly to this page with an updated “Last Updated” date at the top. We encourage you to review this policy periodically, especially prior to placing new orders.